Privacy Policy

What we collect

There are no accounts on this site and nothing to log in to. The only information you give us directly is what you type into the enquiry form.

• Your name and the company or brand you are booking for
• Your work email address and mobile number
• The campaign details you choose to give us: city, format, number of buses, duration, budget range and any notes
• Whether you are an agency booking on behalf of a client

What we collect automatically

When you submit the form we also record how you arrived, so we know which channels bring real enquiries. That is the campaign tags in the link you clicked, the website that referred you if there was one, and the page you were on when you submitted.

This site uses Google Tag Manager, which loads Google Analytics. Those set their own cookies and record standard usage information such as pages viewed, approximate location derived from IP address, and device and browser type. We use it in aggregate to understand which pages are useful. You can block it with any standard cookie or tracking blocker and the site will work normally.

Why we collect it

To reply to your enquiry with a costed proposal, to plan and run a campaign if you go ahead, and to keep a record of who asked us what. We do not sell your details, and we do not share them with the bus operators or suppliers we buy from beyond what a specific booking requires.

We will use your email and phone number to respond to you and to follow up on your enquiry. If you would rather we stopped, say so in a reply and we will.

Where it goes

Submitting the form writes your details to two places, both of which act as processors for us:

• A private Google Sheet in our Google Workspace account, which is the working record of enquiries
• Zoho CRM, on Zoho's India data centre, which is where our sales team works the enquiry

How long we keep it

Enquiries stay in our CRM while there is a live conversation and for as long afterwards as we may need them for tax, accounting or contractual records. If you ask us to delete an enquiry that has not turned into a booking, we will.

Your rights

Under the Digital Personal Data Protection Act 2023 you can ask us what personal data we hold about you, ask us to correct it if it is wrong, ask us to erase it, and complain if you think we have handled it badly. Write to us and we will respond.

You can also nominate someone to exercise these rights on your behalf if you are unable to.

Security

The site is served over HTTPS and the enquiry form posts over an encrypted connection. The systems that hold your details are access controlled and limited to the people who need them. No system is perfect, and we will tell you if something goes wrong in a way that affects you.

Children

This is a business to business service. It is not intended for anyone under 18 and we do not knowingly collect their details.

Changes

If we change how any of this works we will update this page and change the date at the top.